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Billing Customer Service Associate
PRINCETON NJ 08542
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89761171

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Billing Customer Service Associate
A service organization in Princeton, NJ is seeking a Customer Service / Billing Associate.
Duties will include: high volume daily interactions with customers via phone and email to resolve billing inquiries and issues related to their product. In order to maintain top-quality service levels, customer inquiries and issues must be resolved quickly, effectively and completely. Additionally, this role is responsible for collaborating and communicating with the necessary internal functional teams to bring all customer issues to resolution.
Responsibilities:
• Resolve customer billing inquiries and issues via phone and email in a detail oriented, timely and courteous manner. Includes liaising and collaborating with internal teams to drive issues to resolution.
• Assist customers to resolve issues, discrepancies, returns, billing questions, etc.
• Research and resolve outstanding issues contacting customers and coordinating necessary responses
• Assess and escalate customer issues to Customer Service Representative II, as appropriate, to ensure timely and accurate resolution


Qualifications:
• 2+ years of experience working in a customer facing role. Background/experience providing customer service and billing via phone and email is required.
• High School diploma or GED, some college preferred.
• Ability to excel in a high-volume, fast-paced, and dynamic work environment and successfully prioritize tasks across multiple projects. Must be flexible and adapt to changing demands.
• Exceptional interpersonal, written and oral communication skills; able to engage with all levels/departments within the organization to create effective partnerships with other teams.
• Ability to demonstrate empathy to customers while maintaining a high sense of urgency to resolve issues.
• Computer systems-oriented and proficient in Microsoft Word, Excel and Outlook.
• Highly detail-oriented, accurate, and inquisitive.
• Ability to multitask while quickly assisting customers in time-sensitive situations.
• Solid work ethic, tenacious, and motivated to go the extra mile.


Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis. Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills – helping you to advance in your career. Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career. We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels. From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortuneฎ magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.


Contact your local Accountemps office at 888.670.5403 or visit www.accountemps.com to apply for this job now or find out more about other job opportunities.


All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.


ฉ 2018 Accountemps. An Equal Opportunity Employer M/F/Disability/Veterans


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